Family Board Game
Contact Us & Player Support
We are here to help with gameplay questions, technical issues, and general feedback.
Direct Email Support
Have a question, feedback, or technical issue? You can reach our dedicated support email directly at:
jsnerdvibes@gmail.com
Our support team reviews incoming messages daily and strives to respond within 24 to 48 business hours.
Common Support Topics
- Online Room Assistance: Connection issues, room code errors, or multiplayer disconnects.
- Account & Authentication: Issues signing in with Google or email, profile updates, or password resets.
- Bug Reports & Performance: Screen sizing anomalies, animation glitches, or unexpected turn behaviors.
- Privacy & Data Requests: Data access, cookie preferences, account deletion requests, or GDPR inquiries.
- Feature Requests & Game Ideas: Suggestions for custom rules, new player colors, or visual themes.
How to Send a Useful Bug Report
When reporting a technical bug or gameplay issue via email, please include:
- Device & Browser: Specify whether you are on mobile (iOS/Android) or desktop (Chrome/Safari/Firefox).
- Game Mode: Mention if the issue happened in Local Match mode or Online Room mode.
- Room Code (if applicable): Provide the 5-character room code if the issue occurred during an active multiplayer session.
- Steps to Reproduce: Briefly describe what happened right before the issue occurred.